Privacy

Our privacy statement is also available for download as a PDF.

Who we are.

Your data will be processed by Alpina B.V. We are part of the Voogd & Voogd Group B.V.

Alpina is committed to protecting the privacy of its customers. Personal data is therefore treated with the utmost care in compliance with applicable laws and regulations.

Processing your data

In carrying out our services, we process personal data. These include your name, address, telephone number, e-mail address, date of birth and also your bank account number. We also process your data when you contact us or visit the website.

We usually receive the data we process from you. We may also obtain the data in other ways. For example, we cooperate with service providers who enrich and/or update our database with name and address data. In this way, we can always reach our customers to inform them of important issues, such as changes to their policies.

What do we process your data for?

Your personal data may be used for the following purposes:

• Acting as advisor and intermediary and administrator of the financial products or services you enter into;
• Making comparisons, requesting quotes and submitting applications for financial products or services;
• Handling contact requests;
• Reporting claims and communicating any changes to financial service providers;
• Conducting analysis to improve our products and services and to better address your personal situation in product offerings and services;
• Marketing activities to maintain or expand the relationship with you;
• Conducting statistical and/or market research;
• Preventing and combating fraud against Alpina;
• Complying with laws and regulations.

Why may we process your data?

We may process your data for the aforementioned purposes. We also process your data if we have a legitimate interest or because you have given us permission to do so.

How long do we keep your data?

How long we keep data depends on the purpose for which the data is processed. This may vary from one situation to another. We do not retain data longer than necessary for the purpose for which it was processed. We may keep data longer if we are required to do so by law or for the purpose of providing evidence to clients and legal proceedings.

Special personal data

Sometimes we process special personal data such as data about your health or criminal records. We process special personal data with extra care. If applicable, we process this data because insurers and authorized agents want to be informed in order to assess an application.

For some financial products, we ask for your Citizen Service Number (BSN) on behalf of the financial service provider or insurer. We remove the BSN once it has been provided by us, as part of the application, to the financial services provider or insurer.

Phone calls

In order to improve the quality of our services, we may record our telephone conversations. Conversations can be listened back to in order to train our staff and, if necessary, to verify appointments made with you.

Provision of your data to third parties

To carry out the purposes described under 'what do we process your data for', your data may also be shared with third parties. By third parties, we mean at least the financial service providers (such as banks, insurers and authorized agents) where the application for an insurance or financial product is submitted on your behalf. Third parties also include claims adjusters, collection agencies and technical service providers who support us in providing our services.

We can forward your details to the 112Schade.nl claims bureau if you are not insured for the damage suffered but we expect that the damage can be recovered from the perpetrator. The bureau will assess whether it is possible for you to recover the damage from the perpetrator free of charge. The bureau will then contact you for further settlement. If you do not appreciate the efforts of the claims handling agency, please let us know.

Alpina's privacy policy does not apply to the processing of your data by the aforementioned third parties. Information on how these third parties handle your data can usually be found on their own websites. Upon your request, we will inform you which third parties we have provided your data to.

Your personal data may also be provided to third parties if we are legally required to do so, for example, police or judicial authorities.

Using the website

Alpina uses cookies on its website. We do this to adapt the design of our website as well as possible to you as a visitor or customer and for targeted information and offers. A cookie is a small text file that is stored on your device. It contains data that you enter on the site. A cookie cannot contain viruses. Do you not want us to use cookies? Then set 'cookies off' in your browser.

The security of your data

We take technical and organizational measures to keep your personal data confidential and protect it from misuse, loss and unauthorized access. If you have any concerns about this or have indications of abuse, please contact us.

Social Media

We use your information to respond to messages or data you share with our web care team through the various social media channels.

Your rights

You have the right to view, correct, delete or transfer your personal data to another organization. You can submit your question about this to our Data Protection Officer.

Alpina
Attn: Data Protection Officer
P.O. Box 63
3400 AB IJsselstein

By phone: 088-6883700
E-mail: alpina.nl

Please send a copy of proof of identity so we can be sure the request was made by you. Please black out your passport photo and BSN number in the copy to protect your privacy.

Changes

Regulations surrounding privacy and data use are constantly changing. The privacy statement may be updated regularly. You can find the current version on our website.

Version 11-2019